Our spin-off for business planning and simulation with Jedox.
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Thanks to a structured service management organization, we accompany our customers professionally and reliably during and after the implementation of their business intelligence solution.
With the completion of the SLA, the customer is automatically included in our service management organization and on-call service. Through our ticketing system, customers can conveniently and easily communicate and track their support cases, such as software malfunctions, application issues, changes, and other requests.
Our service management organization for recording, reporting, and coordinating support requests is available during regular business hours, providing the following beneficial advantages:
The customer submits his requests from this SLA via the support e-mail address.
Incoming requests are classified and prioritized in terms of response time.
Monday - Friday
8 am – 5 pm
Next Business Day
at least 1 year
Support outside of these operating and response times is individually agreed with the customer through the possibility of extended support under the SLA.