Success Story Florin AG Florin AG relies on Qlik Sense to analyse SAP data for use cases in controlling, in the laboratory as well as in production and human resources.
Success Story Florin AG Florin AG relies on Qlik Sense to analyse SAP data for use cases in controlling, in the laboratory as well as in production and human resources.
Our Service Level Agreement (SLA) Thanks to a structured service management organization, we accompany our customers professionally and reliably during and after the implementation of their business intelligence solution. support@informatec.com OUR SERVICE LEVEL AGREEMENT (SLA) With the completion of the SLA, the customer is automatically included in our service management organization and on-call service. Through our ticketing system, customers can conveniently and easily communicate and track their support cases, such as software malfunctions, application issues, changes, and other requests. Our Service Management Organisation Our service management organization for recording, reporting, and coordinating support requests is available during regular business hours, providing the following beneficial advantages: Our customers benefit from a SPOC (Single Point of Contact) Our clients are supported by a coordinated approach to problem resolution Our customers increase productivity Our customers guarantee service availability inside Our customers are supported even after the go-live of us The customer submits his requests from this SLA via the support e-mail address. Incoming requests are classified and prioritized in terms of response time. Support adress support@informatec.com Reachability Monday - Friday Business hours 8 am – 5 pm Response time Next Business Day Support service according effort Duration at least 1 year Support outside of these operating and response times is individually agreed with the customer through the possibility of extended support under the SLA. Service Support SUPPORT@INFORMATEC.COM