An often still unused aid in the optimization of logistics processes is the extensive data from transport management systems and peripheral systems available in the company and with partners, which describe a large part of a logistics process from the offer through planning, execution and completion.

With  iVIEW .Process Mining, the process perspective becomes available in the context of proven BI-Tools as Power BI and Qlik Sense, eliminating the need for employees to learn new tools and keeping the effort required to connect to source systems low.

Use Cases in Transport Logistics

With the help of process mining, each individual job sequence with all its events is reconstructed from this and is thus available for analysis. This can be used to answer the following questions, among others:

  • Delivery reliability

    • Which service providers meet promised ETA / ETD?
    • Which process steps are currently particularly affected by COVID-related delays and which service providers are at risk here?
  • High storage costs

    • Which "cases" are stored for how long at which location at which point in the process
  • Errors in sorting and inventor

    • Which loops are turned where (multiple work)
  • Identification of problem area

    • Which organizational units have delayed process steps? Which dependencies exist?
  • Incorrect capacity planning

    • At what point does rescheduling have to be done and why?
  • High transport cost

    • What MOT changes are there in the process and why
  • Transport damag

    • Are there any process steps that are related to transport damage
  • Monitoring of complex supply chain

    • Where is there a deviation from an agreed/necessary procedure (compliance)


If changes to the procedure within the company are initiated on the basis of the analyses, the effects can be visualized immediately in the updated evaluations and compared with the initial and target picture. 

In addition, process mining offers ideal support for the automation of processes via Robotic Process Automation (RPA). For this purpose, Process Mining is first used to identify the processes and process steps suitable for RPA. Then the optimal scope and process flow for automation is determined, also taking into account the existing systems.  

With process mining, a continuous success control is now possible, in order to be able to readjust at short notice if necessary.

Process Mining - Knowing how what really works