Success Story - Keller Unternehmensberatung AG

Informatec Stands Out with Industry Expertise and a Comprehensive Solution Concept

Keller Unternehmensberatung was already familiar with Informatec through previous discussions in the residential and nursing care sector. When the further development of HEBES became a concrete project, Keller invited Informatec to present a solution concept. Informatec impressed with a comprehensive approach covering the entire data process, from upload and validation to preparation, anonymisation and analysis.

Informatec began by assessing the business requirements, Keller’s existing expertise and the current system landscape. The decision to use Microsoft technology was therefore not an end in itself. Keller was already working with Microsoft technologies and wanted to continue building on this environment. As a Microsoft Partner, Informatec translated the requirements into an architecture based on established cloud and analytics components.

In addition to the technology itself, a decisive factor was Informatec’s understanding of the healthcare environment. The company brought extensive experience from data projects involving hospitals, clinics, residential and nursing care homes, and other organisations within the Swiss healthcare sector. The team understood the requirements for data models, user permissions and analytics arising from sensitive personal, operational and financial data.

“For us, it was crucial that Informatec combined technological expertise with a very strong understanding of our market. The team quickly grasped the logic behind our data, KPIs and operational benchmarks and developed a robust, sustainable concept from it,” explains Simon Keller.

From Validated Data Upload to the HEBES Benchmarking Cockpit

Informatec implemented HEBES as a cloud-ready application with an end-to-end data process. The solution combines a secure web portal for data submission, a platform for data preparation and anonymisation, and an analytics environment for benchmarking. Keller can manage the core components using standard technologies and expand the platform step by step as requirements evolve.

Data Protection Built into the Business Logic

With HEBES, protecting access to the application alone is not enough. Data protection and permissions must also be embedded directly into the calculation logic. Authentication and role-based access control are managed through Microsoft Entra ID, while two-factor authentication provides an additional layer of security.

The platform is designed for data hosting in Switzerland. Data is stored in encrypted form, and individual care homes remain anonymous in the analyses. A care home is only identified by name if it has explicitly authorised this. This ensures that confidentiality is maintained even in group- and association-level analyses.

“Data protection and security were particularly important to us. We needed a partner that understood both the sensitivity of the data and the specific requirements of the Swiss healthcare sector. Informatec incorporated these aspects into the solution from the outset,” says Simon Keller.

Coaching Builds In-House Expertise at Keller

With the new platform, Keller wanted to avoid creating a new dependency on external providers. Informatec therefore involved the Keller team closely throughout the design, testing and operational phases. Regular online meetings were complemented by on-site workshops. Informatec and Keller worked together on technical topics such as data preparation, security and platform operations, as well as on the business requirements for the data model and analytics.

Requirements were refined step by step. Informatec presented different implementation options, explained their implications and supported Keller in setting priorities. Coaching was embedded directly into the project, enabling Keller to build up its own expertise alongside the implementation. Clearly defined responsibilities determine who is authorised to modify central structures and which analyses can be created independently by business users and clients.

“Informatec did not simply deliver a platform. The team actively involved us in the development process, transferred knowledge and designed the solution so that we can manage it effectively in our day-to-day operations,” confirms Simon Keller.

Informatec Supports the Next Stages of Development

Following the go-live, Keller is focusing on stabilising the platform, completing the documentation and strengthening its internal processes. A service-level agreement with Informatec covers ongoing support, updates and continued technical assistance. At the same time, Keller is preparing additional data sources and new analytical capabilities.

The architecture is designed to support the continued development of HEBES. Keller plans to expand its in-house expertise and implement selected enhancements independently. Informatec will remain involved as a partner for larger adjustments, changes to the data model and new requirements.

“For us, HEBES is not a finished standalone solution. The platform gives us the flexibility to continue developing our benchmarking offering. Informatec will also support us through the next business and technical stages of development,” says Simon Keller.